How NOT to manage Jun 25, 2014 Each of us is either bored or truly irritated by the IRS failure to find emails in electronic storage at the request of Congress. This … Continue Reading >
Making Your Commodity Stand Out May 11, 2014 A commodity offering, by definition, means undifferentiated. A consumer has no reason to choose other than the cheapest. But by small changes to materials, processing, … Continue Reading >
The Price and Costs of Capacity Decisions Jan 30, 2014 The recent frozen traffic jam that shut down Atlanta and stranded hundreds of people for hours was frustrating to those caught in it. The complaints … Continue Reading >