Success manifests itself when your tagline and brand promise exist in reality. When they are in fact what the customer experiences. Here I describe four …

Podcast: Download

We’ve all met thousands of people over the years. Some stay in our lives, others leave. Does your “inner onion” reflect net value to you, …

Podcast: Download

Organizations that want to be agile must have, among other things, agile employees. Cross training is well known, but few consider it strategically, as it …

Podcast: Download

We all agree that speed is important to business success. Yet, when it comes to making decisions we seem to take forever. Why is that? …

Podcast: Download

The Pareto Principle is well known but our changing world now requires us to truly understand what is behind it. In many cases what was …

Podcast: Download

In August of 1981 a massive assault on the music business model began when MTV went on air for the first time. It’s inaugural video: …

Podcast: Download

Being constantly good is not good enough. Expectations rise. The common question is ‘what have you done for me lately?’ What have you done for …

Podcast: Download

The variety of challenges you face today can easily be overwhelming. Tariffs. Low labor rate countries. China. Shortage of skilled people. But none of those …

Podcast: Download

By changing what we call something, we don’t make it any more valuable. Yet in many companies today we use popular words like transformation and …

Podcast: Download

I’ve yet to visit an operation where I couldn’t learn something. It’s all about preparation, focus, and expectations. Consider these ideas on how to maximize …

Podcast: Download