When Sirius and XM satellite radio were first developed, the skeptics asked why anyone would ever pay for radio when they could already get it …
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When Sirius and XM satellite radio were first developed, the skeptics asked why anyone would ever pay for radio when they could already get it …
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The words “thank you,” said with honest energy mean a lot to the person receiving them. This has been one heck of a year for …
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Everyone believes “things will be different around here when I’m in charge!” But different isn’t necessarily better, now is it? Consider these characteristics of very …
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One of the many challenges of being a smaller manufacturer is that customers expect just as much value from you as from anyone else. No …
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Your business has metrics that you invest in recording and considering. In normal times you know generally how to interpret them. You can quickly perceive …
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Loyalty must be very important to companies today. Hotels, airlines, rental cars all offer loyalty programs. So to do clothing and grocery stores. Even my …
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For many years the phrase fit for purpose referred to whether or not a consumer product could adequately perform the function or functions for which …
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What a few months ago we called crisis and swirling ambiguity we now call life. Spreading equipment apart, requiring facemasks inside, sanitizing every surface that …
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A few days ago, I received an email from the owner/CEO of a former client company, saying “I think I need to hire you.” The …
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Manufacturers have numerous policies in place. Attendance, customer returns, payment terms, and more. The vast majority are because of a lack of trust in employees …
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