Are you a pneumatic tube operator? A COO is not a COO is not a COO. While the title Chief Operating Officer should indicate range …
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How Outdated is Your Job?
Yearly Archives: 2022
My Call is Not Important to You
When a recorded message for customers is considered a snide comment you’ve failed. Yet the way to fix that is not to prevent customers from …
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Excellence Betrayed by Mediocrity
The Cleveland Clinic is widely recognized as one of the best medical systems in the world. And its delivery of medical services deserves that recognition. …
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Moving Manufacturing Operations From China Because…..
A number of manufacturers have announced plans to leave China, primarily due to the upheaval in Hong Kong and impacts of the government’s “zero covid” …
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Is Yours a Supply Chain, Or Supply Mush?
As we advanced from craftsmen through the industrial revolution, Henry Ford decided the best way to make automobiles was a 100% vertically integrated business model. …
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Why Not Replace Yourself?
These are strange times for the workforce. Disney, the picture of stability, recently fired the CEO they had groomed for the job, and brought back …
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A Chip is Not a Chip
In 2019 manufacturers were struggling to onboard and retain important workers, to obtain supplies when needed, and to meet the level of performance that customers …
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C’mon Man! Stop Blaming Your Supply Chain
My computer is running slow today. They keep moving things around here. Someone called off so I’m doing it all myself. And now, it’s the …
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Does Your Excellence Matter?
In manufacturing we constantly talk about continuous improvement to move ever closer to excellence. But if we increase productivity by 5% per year, are we …
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Fads, Trends, Seismic Shifts, and The New Normal
The coal industry did not change for decade after decade. Being forced to improve safety demanded exhaust systems, better lighting, and a bit more, but …
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