By changing what we call something, we don’t make it any more valuable. Yet in many companies today we use popular words like transformation and …

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I’ve yet to visit an operation where I couldn’t learn something. It’s all about preparation, focus, and expectations. Consider these ideas on how to maximize …

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Phillip Crosby stunned many when in 1980 he published the book Quality is Free. In manufacturing we believed there was a choice between quality and …

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Life isn’t fair. Neither is business. It’s important to be ready when bad things happen. The Boy Scouts said “be prepared.” It’s hard to argue …

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Without understanding the game and our role in it; without a scoreboard that reflects our impact on success – how do we know if we’re …

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When a company has made significant gains in operational efficiency and believes it has an ingrained improvement mentality, it can be tempting to let the …

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We can all learn from anyone if we want to. But it is especially important to have avatars – people who embody the traits or …

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“Interlinks with Patrick Daly”. On today’s show Patrick is joined by Rebecca Morgan from Fulcrum ConsultingWorks, Inc.

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A great product or service can be provided before its time, or after, or exactly right. Sociology is as important to that timing as technology …

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An unpleasant culture will not attract the best. Not the best customers, suppliers, employers or investors. Whether you want a culture of collaboration, of innovation, …

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