We all understand the importance of having a business strategy. Even if recorded on a cocktail napkin, we know we need a defined direction for the business.
But why do we need an Operations Strategy?
Because without one, operations are reactive, with no overriding plan to deliver competitive advantage. Brand promise and performance fall prey to loose ends and inconsistencies.
Few in operations are taught or expected to think strategically. Companies depend on the employee who appears to save the day, when in fact need for heroic effort and tribal knowledge indicates system failure – specifically, leadership failure.
Fires will reappear and spread until defined operations strategy aligns infrastructure and process with the requirements of brand promise, customer loyalty, and profitability.
Fulcrum is prepared to help when you are ready to take this critical step.
